Just so you know the facts before buying our yarn…
Extreme knitting is a challenge and just as with regular knitting, making mistakes is part of the knitting process. If you need any knitting help, we are happy to answer your questions - but unfortunately we cannot offer refunds or replacements on the basis of owner-error or accident.
In the unlikely event of a damaged item on delivery, Plump & Co will reimburse shipping costs incurred when returning goods and replace items at no cost. Be sure to include a description of the damage when returning the items. Email us at email@example.com for more details.
Refunds or exchanges will not be offered for change of mind.
Plump & Co yarn has been designed to be stable and durable with a low pilling quotient. Some pilling will happen but it is easily fixed by a quick trim with a pair of scissors. Pilling is an aesthetic issue only, will not compromise your piece and does not constitute damage.
We are very fussy about the standard of our yarn, but as it is a natural product, irregularities may occur. We've learned to work with any ‘bumps’, and simply trim out or pluck out any vegetation or inconsistencies, rejoin the yarn and carry on creating. Vegetation and yarn inconsistencies do not constitute damage.
We at Plump & Co are proud of our great range of colors and we do our best to represent them accurately. However, variation can occur due to differences in viewing devices.